Policies
Refund policy
All plan fees are non-refundable. Here is exactly what that means.
Last updated 6 October 2026
Fees are non-refundable
Once a payment is made, the fee is not refunded — whether or not the plan is completed, the menus are followed, or the plan is stopped early. Clinician time is reserved for your child from the moment you pay.
What we will correct
If you were charged twice for the same plan, or charged an amount different from the price shown, we will return the extra amount once we confirm it against our payment record.
Pausing instead of refunding
If your child is ill or you are travelling, ask for a change from the Meals page. The clinician can adjust or pause the menu so the rest of the plan is still useful to you.
How to raise a payment problem
Open your account, go to Payments, and note the payment reference. Then raise it with the clinic team from your account; we will reply within 7 working days.